FAQS

INTERNATIONAL RETURN 
What is covered in the satisfaction guarantee?
      We want you to be 100% satisfied with everything from the website. It’s OK to change your mind. If you’re not totally satisfied with your purchase you can return it within a few days from the delivery date for a full refund or complimentary exchange for another style.
We will be more than happy to refund the cost of purchase and shipping. Unfortunately, we will not be able to refund any duties & taxes paid by you. These fees are the responsibility of the purchaser.
Do I need to pay taxes and duties on replacement orders?
      The answer is maybe. Depending on your country, there might be additional duty & taxes even though you have paid for them already. 
      We inform the shipping courier and customs your order is a replacement and declare the value at a lower cost to avoid or minimize duty & tax fees. Based on your international country, your order still might be subject to duty & tax fees. These fees are the responsibility of the purchaser.
What is your exchange policy?
      *IMPORTANT NOTE ABOUT DUTIES & TAXES ON REPLACEMENTS/EXCHANGES: We inform the shipping courier and customs your order is a replacement and declare the value at a lower cost to avoid or minimize duty & tax fees. Based on your international country, your order still might be subject to duty & tax fees. 
Why haven't I received my replacement yet?
      If you are having an issue receiving your replacement pair, please email us and members of our team will be following up ASAP to help!